Updated: July 23, 2021

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On July 21, 2021, the Sibly app was temporarily unavailable from 5pm-11pm PDT for scheduled maintenance. The maintenance was completed successfully. If you're having issues after the maintenance was completed, please follow these instructions:
 

 

If you have completed the app's onboarding & received your 1st Sibly message prior to the scheduled maintenance on July 21, follow these steps to access your account again:

1- Open the Sibly App and if provided, follow directions to update the mobile app from the App Store or Play Store. ​

• If you do not see directions when opening the app and the app does not work, look for an app update on the AppStore or Playstore.

2- You should be logged in to your existing account!

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If you have registered an account, but your app onboarding is incomplete prior to the maintenance period on July 21, you will have to re-register your account by following these steps:

1- Wait for the 4-6 hour maintenance period to be complete.

2- Delete the Sibly App & redownload it, and make sure it's version 4.0.0. Otherwise, try again in a few hours.

3- Create a new account (and you can use the same email address you used before).

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If you are having trouble with updating the app to version 4.0.0 or using the app:
1- Try updating every few hours directly from the AppStore or Playstore. If you still have trouble, most situations will be resolved by deleting and reinstalling the Sibly app.
2- For any questions, or issues that you need help with regarding access to your account, please contact support at care@sibly.com.

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