Work at Sibly
We have a compassionate and fun culture along with a growing dynamic team that is enthusiastic about solving the challenges facing employee wellness today.
We are currently hiring for the positions listed below.
If you are interested in joining Sibly's mission and do not see a position that aligns to your experience, email us at careers@sibly.com
Available Positions
Wellness Coach, Bilingual Spanish and English - FL (Remote)
At Sibly, we are committed to our mission of expanding the reach of wellness resources by building the most responsive, effective wellness coaching service available 24/7 to our members. As wellness coaches, we provide an ongoing partnership with members that inspires and empowers them to make healthy changes, leverage their existing skills and strengths, and helps develop coping skills to improve their overall wellness. As we continue to grow our coaching team, we are looking for coaches who support Sibly's values of compassion and empathy. We are looking for team members who are warm, motivated, and organized.
Location: Remote - currently looking for Coaches to support CST Time Zone
Status: This position starts at 20 hours per week and will increase to 40 hours per week.
Work Hours: We are hiring Coaches with availability to work 12 pm - 8 pm CST Sunday - Friday with additional schedule to be determined.
The Wellness Coach plays the front-line role in providing text-based coaching services to members through our app. They provide motivational interviewing-based wellness coaching and benefit/resource referral services to members through our platform during designated shifts. Other responsibilities include writing regular guidance reports, providing accurate and thorough documentation, and communicating with a team of other coaches to ensure smooth operation and transitions. Wellness coaches complete all training as required. Keys to success for this position are a high level of empathy for people coming from all backgrounds and a passion for working with people. English proficiency, flexibility, ability to work autonomously, providing assistance as needed, and coachability are integral attributes for a successful coach.
Responsibilities:
- Use motivational interviewing training (provided by Sibly) to provide empathic and responsive wellness coaching services to members on the Sibly app during your assigned shift.
- Have ongoing text conversations with 5-6 active members simultaneously.
- Provide information about benefits and resources based on the member’s needs.
- Ensure all responses sent to members are timely, thoughtful, MI-consistent, and grammatically correct.
- Have a basic understanding of mental health diagnoses. Flag members for the case review team that appear to be outside of the scope of wellness coaching, or who appear to be experiencing severe symptoms of mental health conditions.
- Be able to address acute member concerns (training to be provided by Sibly), like suicidality, self-harm, or domestic violence, and hold responsibility for calling on-call crisis managers when a crisis occurs during shifts.
- Complete all training on specific mental health issues,and be comfortable and skilled in working with members presenting with various symptoms and life difficulties.
- Participate actively in writing guidance reports that reflect the member’s strengths and challenges as well as progress on their goals. All grammar and spelling should be correct.
- Communicate effectively and efficiently with colleagues using the Slack messaging system and other forms of team communication during your shift as well as between them.
- Attend individual, team, and company-wide meetings as scheduled.
Qualifications:
- Bachelors degree in Psychology or health-related field is required. Masters degree is appreciated.
- Strong written and verbal communication skills
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Fluent in Spanish, both writing and speaking, in a professional setting - Ability to multi-task
- Ability to engage in empathic communication
- Coachable, eager to learn
- Flexible, adaptive to change and fast-paced environment
- Punctual and reliable
- Interest in and passion for wellness and mental health
- Strong interpersonal skills
- Experience working on crisis counseling lines is a plus
- Coaching certificates or equivalent life experience is also a plus
- Knowledge of active listening skills or motivational interviewing also appreciated