Frequently Asked Questions
What is Sibly?
Sibly is a workplace benefit, dedicated to helping everyone improve their mental health and cope with life’s daily challenges. Through Sibly’s secure app, you text back and forth with a trained coach who will listen, ask questions and help you connect to what matters most. These are live chat conversations with real human beings (not chatbots!).
What can I text Sibly about?
Text Sibly anytime you need help:
With emotions - stress, anxiety, worries, burnout, conflict, low mood, uncertainty, emotions, or any issue causing you or a family member emotional distress
Getting organized to reach goals - starting new habits, ending bad habits, setting goals, procrastination, tracking progress and more
Through life events - personal changes, relationship issues, work challenges, loss, moves, job worries and more
How does Sibly work?
Is Sibly confidential?
Yes. Sibly is entirely private and confidential. Individual details are not shared with your employer, including managers, HR or anyone else.
Who are the Sibly coaches?
A team of trained individuals, drawn from a variety of fields and backgrounds, including other helping professions. They must successfully complete our rigorous qualifying training process and demonstrate skill achievement before being accepted onto the coaching team.
What are the coaches’ credentials?
Coaching candidates all have a college or graduate-level degree and undergo an initial screening process for skills and fit. Once accepted into the program, candidates are immersed into our rigorous qualifying process that includes 240 hours of proprietary training, developed and maintained to reflect the latest in empirically validated tools and techniques. Only those who complete the program and demonstrate their competence become qualified as a Sibly coach. Once qualified, all coaches participate in ongoing training and quality processes, including 24x7 clinician oversight and regular professional development.
What type of help can I expect to receive?
Sibly coaches are always on, 24x7. They are trained to listen, ask questions and help you build healthy coping strategies through active listening, goal-setting and regular check-ins. Depending on the situation, coaches may provide worksheets, suggest exercises and offer other tools for your use between chat sessions. Sibly coaches also have 24x7 access to other professional resources, including information about other workplace benefits offered by your employer that may be helpful in the situation you are facing.
How does Sibly approach “mental health”?
At Sibly, we know mental health is, quite simply, the way we experience the world. We all have “mental health,” just as we all have physical health. An individual’s mental health is affected by every aspect of that person’s life, including their work, important events and key relationships. Sibly is
Do family members share the same Sibly account?
No. Individuals set up their own private and personal Member accounts, with no sharing between accounts in any way. Regardless of how many family members may be using Sibly, they only ever have access to their own coaching conversations.
Will I need training to use Sibly?
Can I talk to a coach on the phone, by Facetime or through another video platform?
Not at this time. Sibly’s mobile app is a text-only platform. This ensures privacy and anonymity for our Members. It also provides you with an archive of all your coaching interactions, so you can track progress and refer back to key points from earlier conversations. Sibly’s mobile app is available for iOS and Android smartphones.
Is Sibly considered a therapeutic counseling service?
No. Sibly is a coaching service, designed to help people use their strengths and build new coping skills to help improve their mental health. It is not a therapeutic counseling service or “teletherapy.”